Aircall.io is a company that offers a simple online platform for sales and support staff to configure and manage their inbound and outbound calls. As part of of the companies strategic growth a new ‘Voice AI’ team was created to develop ways to incorporate machine learning and automation into the product. ‘AI driven transcriptions’ was chosen as the first foundation stone in this new strategic pillar and I lead the UX and UI approach as well as helping the team map the broader themes and opportunities in the AI space.