US-MX Remittances

Fostering digital inclusion and improving lives

Company

PagoNxt (Santander)


Project name

US-MX Remittances


Role

CX Design Lead


Date

Apr – Sep 21

PagoNxt grew out of PagoFX in order to bring together Santander’s payments experiences into one global company spanning 3 divisions – Merchant, trade and consumer solutions.


The consumer teams remit was to investigate new payment solutions in existing and emerging markets for this group of users in order to defend the group against disruptive players in the FinTech space.


One of the targeted opportunities by the leadership team was the US-MX remittance corridor where I helped the team explore potential prototypes that aimed to digitise a cash dominated experience and in turn improve the lives of the underbanked in Mexico. As the division did not have their own technology platform in Mexico we joined forces with Superdigital (another brand owned by Santander group) to propose adjustments to their app flows to help drive both teams objectives.


V1 wireframes adjusting the Superdigital app sign up flow

V1 wireframes adjusting the Superdigital app sign up flow


Standalone sender app wireframes

Co-owned digital wallet (sender side)

Co-owned digital wallet (receiver side)

Prototype v1

Prototype v2

Prototype v3

Prototype v4


Final designs